Business & Service Excellence
Enabling Optimal Achievement Of Your Desired Business Results
ExtraOrdinary People - ExtraOrdinary Service
Your organization's ability to meet and exceed its customers' expectations and to achieve its strategic business objectives is tied to its people; the attitudes that they bring to their work and their ability to work collaboratively. Our proven customer service training program first persuades your employees of their capacity for excellence, then provides them with the framework for living in excellence, and teaches the critical thinking and skills necessary for consistently delivering world class service.
Sustained business excellence requires the establishment of priorities, the focusing of energy and resources, strengthening operations, ensuring that employees and other stakeholders are working toward common goals, establishing agreement around intended outcomes/results, and assessing and adjusting the organization's direction in response to a dynamic environment. We work with our clients in formulating and articulating the strategic plan, in engendering consensus and engagement and in assessing progress.
Human Resources Advisory and Management Services
Look no further if you have been looking for a Human Resources Advisory and Management Services partner that has a proven record of highly confidential quality consulting services. The Potter Centre offers a comprehensive human resources solution for micro, small and medium-sized businesses. We work with our clients to optimize the recruitment and deployment of their human capital and to enhance employee engagement. We work with you to support your organization's quest for service excellence and increasing levels of productivity.
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. The process encourages businesses to look at their own operation from the customer's perspective and to see where improvements should be made to benefit the business. This is done by looking at how businesses score against the criteria in Hospitality Assured's nine-step standard.
Employee Engagement Surveys
Want to know what your employees are thinking and how that thinking is affecting engagement and performance? Why not just ask? We are experienced in asking the right questions, collating and analysing the answers and providing our clients with sound advise as to how to respond to and take advantage of your employees feedback.
If focus, inspiration and call to action, a shot in the arm, is what you need to get your team moving, the Toney and his team are just what you need. Get in touch with us today!